Privacy Policy

This website is operated by, or on behalf of The Ultimate UK Chart. We operate, or have operated on our behalf, a number of websites, some of which give you an opportunity to register or provide us with personal information about yourself. Registration may be required to access certain features or promotions. This cookies and privacy policy explains how this information is used and how to contact us if you have any queries or concerns.

1. What kind of information do we collect?

If you choose to register on our sites, we may ask you for information such as name, email address, postal address, age, gender, telephone number and product information. Our sites may include optional surveys, asking for your views on various products and services. If you download content from our sites, we will automatically check your hardware details. If you use community tools, we may store the content and communications which you send and receive, and we reserve the right to monitor your communications. We may also detail your activity and personal preferences when visiting our sites (see “Cookies”, below).

Please always obtain consent first before giving us anyone else’s personal information (for example, for promotions using someone else’s details). Please make sure that any personal details which you provide are accurate and current, and let us know if there are any changes.

2. What do we do with the information we collect?

We use the information we collect in a number of ways:

to operate our websites and provide the information and services you ask for, including downloads, chat rooms, bulletin boards, promotions and competitions to deal with your customer service requests for internal analysis and research to improve our websites and other products and services to send you newsletters and marketing information about The Ultimate UK Chart services, and offers, products and services from selected third party companies, but only as permitted by law or requested by you (see “How to unsubscribe” below) to send administrative emails (for example, if you forget your password) to prevent and detect fraud and abuse of our sites or services.

3. Who else has access to your information?

Our affiliated companies, local distributors and other organisations who work for us may have access to your information in order to manage that information for us and to provide you with information and services requested by you. Some of these companies may process your information in countries outside the European Economic Area (EEA), such as the United States and Japan. Data protection laws in these countries may not offer the same level of protection as in the EEA. If you are not happy for us to transfer your information in this way, you should not access and use our websites.

In exceptional circumstances, we may disclose your personal information if required by law or to protect or defend ourselves or others against illegal or harmful activities. If our business is sold or restructured, your details may be transferred as part of the business.

4. Cookies

Cookies are small text files that a website sends to your computer to record your online activity. Cookies are used to help users navigate websites easily and to perform various functions. As cookies enhance site usability and processes, if you disable them the website may not operate as expected and you may not be able to access certain functions.

What cookies do we use?

“Session ID” cookies

These cookies store a random identifier which enables your actions to be linked in order to display the website correctly and to provide services that you request. These cookies are only active whilst you are on the website and do not remain on your device once the browser session is closed.

“Browsing experience” cookies

These cookies store non-identifying user preferences, such as your language, country and age and are used to enhance the browsing experience and display appropriate content. Some of these cookies will remain for the length of the session, while others (such as language preferences) will persist on your device to allow the same preferences to be displayed on your next visit to our sites.

“Web analytics” cookies

These cookies store anonymous data about how users use our websites, in order to understand how our service is used and to improve our websites. These cookies will persist on your device once your session is closed.

Social plug-in cookies

If you have signed in to a social networking site, such as Facebook, they may have set a cookie on your device which recognises you when you view content on our sites. These cookies allow you to share content across social media via the use of sharing settings.

5. Security

We take commercially reasonable steps to protect your personal information. This includes setting up processes and procedures to minimise unauthorised access to or disclosure of your information. However, we do not guarantee that we will eliminate all risk of misuse of your personal information by intruders. Please keep any passwords for your accounts safe and do not disclose them to anyone else. You must contact us immediately if you become aware of any unauthorised use of your password or other security breach.

Bulletin boards, chat rooms and other community areas on our sites are open to the public. You should avoid disclosing any information in these areas which may identify you or anyone else. We are not responsible for the protection or security of information which you disclose in these areas.

6. Children

We are committed to addressing parents’ concerns about the use of their children’s personal information. We ask all visitors who are under 13 years of age (or in some cases older) to obtain their parent or guardian’s permission before providing any personal information.

7. How to unsubscribe

If you do not want to receive any more marketing communications from us, please follow the link from any marketing email or go to the registration area of the website where you registered and change your communication options. Alternatively, if you have not registered on any site, please email unsubscribe@theultimateukchart.com with the subject heading “Unsubscribe”.

8. Contacting us

You are legally entitled to know what personal information an organisation holds about you and how that information is processed. If you would like to know what information we currently hold about you, please contact us at legal@theultimateukchart.com to Data Protection Officer, Please note we may ask you to provide proof of identity and charge a small administration fee.